• Language: This tour is conducted in English (guided by an English-speaking guide).
• Minimum Participants: The tour requires a minimum number of 1 participant.
• Bus Size: Depending on the number of participants, the coach size may vary (medium or small size).

• Japanese Law: As stipulated by the law of Japan, please wear your seat belt on the tour bus.

• Strict Departure Time: To ensure smooth operation, we kindly request you strictly adhere to the advised departure time.

• Departure Policy: The tour will depart at the scheduled time at the discretion of the tour guide.
• Latecomers: Please be advised that no refunds will be issued for latecomers.

• Schedule Changes: Scheduled times and contents are subject to change depending on road conditions.

• Walk Time to Park: Please note that it takes more than 30 minutes to walk from the Parking Area to Jigokudani Yaen-koen.

• Warm Clothing: Please come prepared with warm clothes.
• Footwear: Please come prepared with non-slip shoes.
• Ice/Snow Gear: There may be snow and ice. Please prepare equipment such as snow boots and anti-slip grips.
• Wild Animals Warning: The monkeys of Jigoku Valley are wild animals and may not be present when we visit the Jikoku valley.
• Safety Policy: Do not approach, engage with, or stare into the monkeys' eyes as they may become violent.
• Hot Spring Behavior: Please note that the monkeys do not spend the majority of their time in the water.

• Mid-March Viewing: From mid-March, monkeys may not enter the hot springs depending on the weather on that day. Even in late March, on days when it snows you are more likely to see monkeys.

• Lunch Menu: The lunch described above may have a different menu according to provisions/regulations.

• Kamakura Festival Availability: The Kamakura no Sato Festival is normally only available from January 23rd to March 1st .

🚌 Tour Operation & Schedule

• Strict adherence to meeting time is important. -Please arrive at the designated meeting point at least 10 minutes before the scheduled departure time.
• The bus will depart at the scheduled time at the discretion of our staff. We cannot wait for late arrivals. If you miss the departure, the tour fee will not be refunded.

📆 Schedule/Itinerary Changes The scheduled times and itinerary details are subject to change due to traffic conditions, weather, or other unavoidable circumstances. Thank you for your understanding.

⏳ Delays and Compensation In the unlikely event that the tour is significantly delayed, and you incur expenses such as a taxi fare or accommodation, we regret that our company cannot accept any claim for compensation. We strongly recommend leaving ample time for connections after the tour.

🚐 Vehicle Type Depending on the final number of participants, the tour may use a medium-sized or small bus instead of a large one.

✖️ Tour Cancellation

• The tour may be subject to cancellation or itinerary changes if the minimum number of participants (usually 30 people, but please check your booking confirmation) is not met. We will inform you at least 3 days prior to the departure date.
• In cases of force majeure (e.g., natural disasters, major accidents), the tour may be cancelled without prior notice. A full refund will be issued in such cases.

🍽️ Special Requests & Health issues Allergies and Dietary Needs:

• If you have food allergies or other dietary restrictions, please inform the person in charge when making your initial booking.
• While we will attempt to make arrangements to remove the corresponding ingredients where possible, we cannot guarantee full accommodation or avoidance of contamination, especially at non-designated restaurants or local eateries. We appreciate your understanding. Other Special Needs:
• If you require special assistance or arrangements (e.g., wheelchair access, assistance with small children), please inform us when booking.
• We will accommodate your request to the best of our ability. However, please note that some services may incur an additional charge. Refusal of Service/Requests: We cannot guarantee that we will be able to accommodate all requests for seating, hotel rooms (if applicable to the tour), or specific allergy arrangements. If we cannot meet a request, we will inform you in advance.

🚭 Onboard Rules & Etiquette

• Smoking is strictly prohibited inside the bus.
• Please be mindful of the person behind you when you recline your seat. For safety reasons, the guide may advise against using the recliner on certain routes.
• When leaving the bus, even temporarily, please return your seat to the upright position.

🧳Luggage and Facilities:

• The bus is not equipped with a restroom. The bus will make scheduled stops for bathroom breaks.
• Please limit your luggage to items that can be safely stored in the overhead bin or under your seat. If you need to store large luggage on the bus during the tour, please notify us in advance. Please note that some small vans cannot accommodate a lot of luggage.

💺 Assigned Seating:

• Bus seats will be assigned by the company. While we understand seating preferences, specific seat requests cannot be guaranteed.
• In emergency situations, our tour conductor may sit in an otherwise empty seat next to you.
• Bringing pets of any kind is not permitted on the tour. (Excluding certified service animals, with prior notice.)

📋 Miscellaneous

• Please be aware that no refunds or corresponding compensation can be provided for any complimentary benefits (e.g., entrance tickets, coupons) that you choose not to use.
• In accordance with Japan's "Work Style Reform Law," the conductor's working hours are legally restricted. Therefore, meal times during the itinerary will be designated as the tour conductor's rest period.
• During designated free time, you are generally expected to enjoy the activities on your own without a guide.
• Lost and found items will be held for two weeks after the tour ends. When contacting us about them, it will be helpful to tell us your seating position during the tour.
• Perishable items (e.g., food) or items that are difficult to store will be disposed of immediately. Please check carefully before leaving the bus.