①From Kansai International Airport to Hotel / Ryokan in Central Osaka Available for guests scheduled to arrive between 6:00 and 20:30

②From Accommodation in Central Osaka to Kansai International Airport ※Service is not available for Apartments (Minpaku), Capsule Hotels and Guest Houses.

①From Kansai International Airport to Hotel / Ryokan in Central Osaka

• Kansai International Airport can be used by passengers arriving between 6:00 and 20:30, based on the scheduled arrival time. There is no particular time limit of hotel pickup time for departure flight.
• We will wait for you at arrival exit after customs clearance from 30 minutes after the flight actual arrival time with a Green Tomato logo on a signboard.
• We will be leaving the airport within 2 hours from flight actual arrival time. If you don't show up within 90 minutes, your reservation will be cancelled. (100% cancellation charge is applied)
• Due to limited time at the airport, after meeting with our staff, you are allowed to go to the restroom, money exchange, smoking, buy a SIM card at vending machine and also allowed to pick-up Wi-Fi and mobile phones (reserved in advance ONLY). Please remember that JR Pass exchange is prohibited for shared shuttle transfer.
• Only the accommodation where you will be staying in Central Osaka is available. If you would like to specify other location as drop-off point, please use Private Transfer Service.
• We will wait for the customers at the arrival exit for 60 minutes with a Green Tomato logo on a signboard from 30 minutes after the flight actual arrival time.
• If flight is delayed and the flight arrives at the airport on the same day, we can correspond without charge.
• Even if flight is delayed and arrival date is changed to next day, we can correspond without charge, but we need the information in advance from you or customers.
• Even if flight is cancelled and customers change the flight by airline, we can correspond without charge, but we need the information in advance from you or customers.
• Even if transit flight is delayed / cancelled and customers change the flight, we can correspond without charge, but we need the information in advance from you or customers. If flight is changed due to bad weather and customers don't need our transfer service or we cannot send driver, we will refund the fee. If booking is not cancelled and we are requested to provide service when weather improves, we can correspond without charge if vehicle is available, but we need the information in advance from you or customers. ※For above scenarios, if we are not notified with new information, which causes we cannot adjust service, and if we carry out the original booking, then it will be charged due to client no-show. For instance, sometimes, customers change the flight without notification. We have no choice but stick to the original information to wait for the customers.
• If customers show up earlier than original booking and if there is availability, we can correspond without charge. For example : customers show up at terminal 1 at 13:00 but they show up at terminal 2 at 9:00 suddenly without notification. If there is availability, there is no problem.
• If customers show up later than original booking, original booking was already cancelled as No-Show and 100% charge is applied, so we will explain it to customer and we will accept cash directly, if there is car availability. If there is no availability or if customers won't pay the fee to us, we advise bus, train or taxi.

②From Accommodation in Central Osaka to Kansai International Airport

• Please be at the hotel entrance / bell desk 15 minutes prior the pick up time.
• If you don't show up by pick up time, you will not be able to ride the shuttle. (100% cancellation charge is applied)
• Pick-up time is set at 4 - 4.5 hrs. before your flight departure time. (We will inform you in advance and You cannot specify it) We will inform hotel pickup time by the day before the service by email.
• We pick customers up at the hotel on the scheduled pick-up time but customers should be there about 15 minutes before.
• If customers don't show up at pickup time, the booking is cancelled as No-Show and 100% charge is applied.
• Driver arrives at hotel about 10 – 15 minutes before the pickup time, so we wait for customers 10 – 15 minutes.
• If there is traffic jam and driver cannot arrive at hotel as scheduled, we will inform you through your hotel promptly.
• If customers change hotel, please inform us at least 48 hours before the service date. In this case, we will correspond without charge but there is a possibility that pickup time is changed, and we will inform new pickup time to customers directly. Notification within 48 hours, we cannot change pickup hotel without charge because we have to pay to transfer service companies.
• We cannot accept change of pickup time due to customer's personal preference.
• If flight departure time is changed over 4 hours and customers request to change the pickup time, we will correspond without charge but we need the information in advance from you or customers.
• It can change only once.
• We may not be able to meet your request during high demand season.