Capybara open-air baths will be held from November to March the following year. During this period, the type of bath will change on a daily basis. Please note that the type of bath may not be yuzu.

・There is a fee for the treat-feeding experience. ・Some of the animal feeding experiences may be limited in terms of the number of participants. ・Contents are subject to change or cancellation due to the animals' health conditions. ・Please do not give the animals sweets or other food as they may have stomach problems.

Animal Boat Tours Animal Boat Tours in the zoo are available on a first-come, first-served basis, at any time at the boat boarding reception booth, no boarding for children under 2 years old. Reception hours vary according to season and are extended during peak season. Please arrive early as crowds are expected. For ages 3 and over (charges apply). Children under 2 years, pregnant women and those under the influence of alcohol are not permitted on board. Children under primary school age, elderly and disabled persons must wear a life jacket. Tours are subject to change or cancellation due to animal health or weather conditions. Pets are not allowed on board.

Mt. Omuro In stormy weather or strong winds, the lifts are closed for safety reasons. The lifts are also closed twice a year in June and December for routine maintenance checks. Even when the lift is in operation, you may be asked to dismount immediately due to lightning or gusty winds. Strong winds and lightning are particularly dangerous. For your safety, you will be asked to dismount immediately. Please note that lift charges will not be refunded in such cases. The “Yamayaki(mountain burning)” takes place on the second Sunday of every year on 2 February. The mountains may not be green for several months afterwards The lift is for two persons. However, up to pre-school children can travel with 3 passengers. Babies are not included in the number of passengers. Babies are allowed. Babies should be carried securely by an adult or in a baby carrier. Please note that the summit walkway is steep and for safety reasons, prams are not permitted.

・The company accepts no liability in the event of accidents, etc., unless they are caused by the company. ・In the event of lightning, gusts of wind, strong winds or earthquakes (Large-Scale Earthquake Countermeasures Act), you may be asked to dismount immediately. ・*Fares are not refundable once tickets have been issued. However, this does not apply if the lift is stopped due to factors attributable to the Company. ・If the facility in question is damaged or malfunctions due to deliberate shaking of the conveyor (lift), the customer may be liable to pay compensation for damages. ・The company cannot be held responsible for injuries to pets, pets injuring each other or other guests. Please try to resolve the matter with the parties concerned.

Tour Operation & Schedule

• Strict adherence to meeting time is important.
• Please arrive at the designated meeting point at least 10 minutes before the scheduled departure time.

• The bus will depart at the scheduled time at the discretion of our staff. We cannot wait for late arrivals. If you miss the departure, the tour fee will not be refunded.

  Schedule/Itinerary Changes The scheduled times and itinerary details are subject to change due to traffic conditions, weather, or other unavoidable circumstances. Thank you for your understanding.

Delays and Compensation In the unlikely event that the tour is significantly delayed, and you incur expenses such as a taxi fare or accommodation, we regret that our company cannot accept any claim for compensation. We strongly recommend leaving ample time for connections after the tour.

Vehicle Type Depending on the final number of participants, the tour may use a medium-sized or small bus instead of a large one.

Tour Cancellation

• The tour may be subject to cancellation or itinerary changes if the minimum number of participants (usually 30 people, but please check your booking confirmation) is not met. We will inform you at least 3 days prior to the departure date.
• In cases of force majeure (e.g., natural disasters, major accidents), the tour may be cancelled without prior notice. A full refund will be issued in such cases.

Special Requests & Health issues Allergies and Dietary Needs:

• If you have food allergies or other dietary restrictions, please inform the person in charge when making your initial booking.
• While we will attempt to make arrangements to remove the corresponding ingredients where possible, we cannot guarantee full accommodation or avoidance of contamination, especially at non-designated restaurants or local eateries. We appreciate your understanding. Other Special Needs:
• If you require special assistance or arrangements (e.g., wheelchair access, assistance with small children), please inform us when booking.
• We will accommodate your request to the best of our ability. However, please note that some services may incur an additional charge. Refusal of Service/Requests: We cannot guarantee that we will be able to accommodate all requests for seating, hotel rooms (if applicable to the tour), or specific allergy arrangements. If we cannot meet a request, we will inform you in advance.

Onboard Rules & Etiquette

• Smoking is strictly prohibited inside the bus.
• Please be mindful of the person behind you when you recline your seat. For safety reasons, the guide may advise against using the recliner on certain routes.
• When leaving the bus, even temporarily, please return your seat to the upright position.

Luggage and Facilities:

• The bus is not equipped with a restroom. The bus will make scheduled stops for bathroom breaks.
• Please limit your luggage to items that can be safely stored in the overhead bin or under your seat. If you need to store large luggage on the bus during the tour, please notify us in advance. Please note that some small vans cannot accommodate a lot of luggage.

Assigned Seating:

• Bus seats will be assigned by the company. While we understand seating preferences, specific seat requests cannot be guaranteed.
• In emergency situations, our tour conductor may sit in an otherwise empty seat next to you.
• Bringing pets of any kind is not permitted on the tour. (Excluding certified service animals, with prior notice.)

Miscellaneous

• Please be aware that no refunds or corresponding compensation can be provided for any complimentary benefits (e.g., entrance tickets, coupons) that you choose not to use.
• In accordance with Japan's "Work Style Reform Law," the conductor's working hours are legally restricted. Therefore, meal times during the itinerary will be designated as the tour conductor's rest period.
• During designated free time, you are generally expected to enjoy the activities on your own without a guide.
• Lost and found items will be held for two weeks after the tour ends. When contacting us about them, it will be helpful to tell us your seating position during the tour.
• Perishable items (e.g., food) or items that are difficult to store will be disposed of immediately. Please check carefully before leaving the bus.