1. Itinerary Flexibility and Mt. Fuji Access

- Mt. Fuji 5th Station Access: If the road to Mt. Fuji 5th Station is not passable due to bad weather or traffic congestion, the tour schedule will be changed to visit Oishi Park or the Fuji Visitor Center instead. - Visibility of Mt. Fuji: There is a possibility that Mt. Fuji may not be visible due to inclement weather (e.g., fog, clouds). For this reason, there will be no cancellation or refund of the tour fee based on visibility.

2. Fruit Picking Experience Details

- Seasonal Fruit: The type of fruit you will be picking will be in accordance with the season of the year. - Conditions Affecting Picking: Depending on the ripeness and growing conditions, there is a possibility that the fruit may need to be picked in advance and then shared as a fruit platter for tasting or given to you as a souvenir.

3. Meal and Dietary Requirements Policy

- Standard Meal Content: Please be aware that the standard lunch served on this tour uses pork. - Advance Notice is Mandatory: If you have any dietary requirements (e.g., allergies, religious restrictions), you must inform us at the time of booking. - Available Arrangements: The restaurant can arrange vegetarian meals and Muslim-friendly meals (pork-free options). - Day-of Requests: If you inform us of your requirements on the day of the tour, it may not be possible to accommodate your request.

4. Important Note Regarding Wheelchair Users

• Due to the nature of certain sightseeing locations on this tour, we regret to inform you that we cannot recommend participation for guests using wheelchairs. - Accessibility Constraints: Many of the routes at the tour stops include unavoidable staircases, steps, uneven ground, or slopes that are not wheelchair-accessible (e.g., historical sites, mountainous areas, or poorly maintained paths). - Declined Bookings: Therefore, we must regretfully decline bookings from guests who require the use of a wheelchair throughout the tour, as we cannot guarantee a safe and comfortable experience. - Limited Mobility: If you have limited mobility but can manage a few steps or short distances with assistance, please contact us before booking to confirm the suitability of the tour. - Private Arrangements: We can also help you plan a private, personalized, accessible itinerary similar to the original.

5. Punctuality and Departure

- Strict Adherence to Schedule: To ensure the smooth operation of the tour, we kindly request that you strictly adhere to the advised departure time at each stop. - Departure Policy: The tour will depart at the scheduled time at the discretion of the tour guide. - Latecomers: Please be advised that no refunds will be issued for latecomers who miss the bus.

Tour Operation & Schedule

• Strict adherence to meeting time is important.
• Please arrive at the designated meeting point at least 10 minutes before the scheduled departure time.
• The bus will depart at the scheduled time at the discretion of our staff. We cannot wait for late arrivals. If you miss the departure, the tour fee will not be refunded.

Schedule/Itinerary Changes

• The scheduled times and itinerary details are subject to change due to traffic conditions, weather, or other unavoidable circumstances. Thank you for your understanding.

Delays and Compensation

• In the unlikely event that the tour is significantly delayed, and you incur expenses such as a taxi fare or accommodation, we regret that our company cannot accept any claim for compensation. We strongly recommend leaving ample time for connections after the tour.

Vehicle Type

• Depending on the final number of participants, the tour may use a medium-sized or small bus instead of a large one.

Tour Cancellation

• The tour may be subject to cancellation or itinerary changes if the minimum number of participants (usually 15 people, but please check your booking confirmation) is not met. We will inform you at least 3 days prior to the departure date.
• In cases of force majeure (e.g., natural disasters, major accidents), the tour may be cancelled without prior notice. A full refund will be issued in such cases.

Special Requests & Health issues

Allergies and Dietary Needs:

• If you have food allergies or other dietary restrictions, please inform the person in charge when making your initial booking.
• While we will attempt to make arrangements to remove the corresponding ingredients where possible, we cannot guarantee full accommodation or avoidance of contamination, especially at non-designated restaurants or local eateries. We appreciate your understanding. Other Special Needs:
• If you require special assistance or arrangements (e.g., wheelchair access, assistance with small children), please inform us when booking.
• We will accommodate your request to the best of our ability. However, please note that some services may incur an additional charge. Refusal of Service/Requests:
• We cannot guarantee that we will be able to accommodate all requests for seating, hotel rooms (if applicable to the tour), or specific allergy arrangements. If we cannot meet a request, we will inform you in advance.

Onboard Rules & Etiquette

• Smoking is strictly prohibited inside the bus.
• Please be mindful of the person behind you when you recline your seat. For safety reasons, the guide may advise against using the recliner on certain routes.
• When leaving the bus, even temporarily, please return your seat to the upright position.

Luggage and Facilities:

• The bus is not equipped with a restroom. The bus will make scheduled stops for bathroom breaks.
• Please limit your luggage to items that can be safely stored in the overhead bin or under your seat. If you need to store large luggage on the bus during the tour, please notify us in advance. Please note that some small vans cannot accommodate a lot of luggage.

Assigned Seating:

• Bus seats will be assigned by the company. While we understand seating preferences, specific seat requests cannot be guaranteed.
• In emergency situations, our tour conductor may sit in an otherwise empty seat next to you.
• Bringing pets of any kind is not permitted on the tour. (Excluding certified service animals, with prior notice.)

Miscellaneous

• Please be aware that no refunds or corresponding compensation can be provided for any complimentary benefits (e.g., entrance tickets, coupons) that you choose not to use.
• In accordance with Japan's "Work Style Reform Law," the conductor's working hours are legally restricted. Therefore, meal times during the itinerary will be designated as the tour conductor's rest period.
• During designated free time, you are generally expected to enjoy the activities on your own without a guide.
• Lost and found items will be held for two weeks after the tour ends. When contacting us about them, it will be helpful to tell us your seating position during the tour.
• Perishable items (e.g., food) or items that are difficult to store will be disposed of immediately. Please check carefully before leaving the bus.