Cancellation fee before 11 days of use: Full refund Cancellation fee 8-10 days before the date of use: 20% Cancellation fee 2-7 days before the date of use: 30% Cancellation fee 1 day before the date of use: 40% Before the start of the trip on the day of use: 50% If the trip starts on the same day or there is no contact: No refunds