Operation Conditions/Tour Conditions

• If the minimum number of participants (1) is not met by 4 days before the scheduled date, or due to other operational management circumstances, the tour on that date may be canceled.
• Please check the infection countermeasures on the following website before participating. Website: https://www.sunrise-tours.jp/en/
• Drop-off will be at Hakone-Yumoto Station or a hotel or ryokan in the Hakone area. When booking, please enter the hotel's official name, address (all including postal code, prefecture, city, area number, etc.), and phone number. Please be aware that service will not be possible if there are any errors in the information provided. Please note that service to private residences or private lodgings (minpaku) is not available. Thank you for your understanding.
• The taxi boarding location is Hakone-en (may be changed to Motohakone depending on ferry operation status, etc.). Important Notes/Supplements: Regarding Children/Infants
• Children up to 5 years old may join free of charge, but will not be provided with bus seats. If bus seats are required,please make a booking under the child rate.

Important Notes/Supplements: Regarding Meals

• Lunch is not included on this tour. Please prepare lunch in advance on your own. There are no cafes, restaurants, or other places to have lunch near the rest area. Preparing this prior to departure is recommended.

Important Notes/Supplements: Regarding Audio Guide

• GPS-enabled audio guides in Chinese, Spanish, Italian, Thai, French, and Indonesian may be used while on board a dedicated vehicle. Please indicate your preferred language in the free entry field at the time of reservation. Same-day　requests are not accepted. There are a limited number of audio guides available, so it may not be possible to provide one for each participant. Also, no refunds will be issued even if the audio guide is unusable due to weak signal, device issues, Wi-Fi malfunction, etc. Furthermore, they may be unusable if there are changes to the itinerary

Exemptions/Itinerary Guarantee: Itinerary/Destinations

• After departure, the tour may stop by at GINZA SIX to pick up customers. Please note that customers may not disembark for a break here.
• The order of the tour itinerary is subject to change due to road conditions or other reasons.
• If Mt. Fuji's 5th Station cannot be reached due to road surface freezing, an accident on the Fuji Subaru Line, or weather conditions, the tour will be taken to the highest elevation point possible. No alternative destinations are planned when the tour reaches beyond the 1st Station. When the tour has to turn back at the 1st Station, or when the Fuji Subaru Line is completely blocked, the tour will visit Fujisan World Heritage Center or Lake Kawaguchi Oishi Park. Please note that an alternative itinerary may also be omitted depending on road conditions.
• Due to weather conditions, Mt. Fuji may not be visible even from the base. However, the tour will not be canceled and refunds will not be given for this reason.
• If the Lake Ashi cruise or Komagatake Ropeway cannot be boarded (when not visitable due to suspension of operation, road congestion, or conditions at other sightseeing areas), the tour will be guided to one of the following alternative destinations. (The tour will not be canceled and refunds will not be issued for this reason.) Swan Lake Cruise Ship on Lake Yamanaka, Odawara Castle, Hakone-en Aquarium, Hakone Ropeway, Hakone Pirate Ship, Narukawa Art Museum, Hakone Checkpoint, Lake Kawaguchi Cruise, Mt. Fuji Panoramic Ropeway, Itchiku Kubota Art Museum, Hakone Shrine, Oshino Shinobi no Sato, Ninja Bus (from Jan. 2023), etc.
• Depending on the season and day of the week, traffic conditions may vary, and arrival time at each location may be considerably delayed. Thank you for your understanding.
• On the day when the annual Mt. Fuji Hill Climb is held, which is usually on a weekend in June (schedule for 2023 is yet to be determined), the Fuji Subaru Line is closed until around 14:00. The tour will proceed on this day as well. Please note that there will be changes to the itinerary order and sightseeing locations, and the Komagatake Ropeway and Lake Ashi cruise may be changed to alternative itineraries. Furthermore, please note that refunds will not be issued in this case, and customers will not be notified separately when the schedule has been determined