There will be no tour guide or bus attendant accompanying the group. Please ensure you return to the designated meeting point on time after exploring. This tour is a Japanese tour.

• The tour is subject to a minimum number of participants. If this requirement is not met, you will be notified of cancellation at least 4 days prior to departure.
• Game tickets (1st-Floor Reserved Seat H) are assigned by the operator. Specific seat location requests cannot be accommodated in advance.
• Travel times are estimates and may be affected by traffic conditions. Please avoid booking connecting flights or trains immediately after the tour.

Ticket & Tour Operations

• Match Tickets: Tickets are included for all booked adults, children, and toddlers. Infants participating as lap children will not be provided a bus seat or a match ticket. Only one lap infant is permitted per ticket-holding adult. Specific seat locations inside the arena cannot be requested or selected in advance.

• Mixed Group & Guide Policy: This tour is combined with Japanese domestic travelers. Please note that there is no English-speaking guide provided; operations are managed by a Japanese-speaking tour conductor.

Match Viewing Guidelines

• The tour organizer assumes no liability for any issues, disputes, or accidents that occur inside or outside the venue.
• Participants who fail to follow staff instructions or who engage in behavior deemed inappropriate by the organizer may be denied entry or ejected from the venue. No refunds will be provided under these circumstances.
• Please remain alert during the match and pay close attention to the trajectory of the ball and the players.
• The return bus will depart approximately 30 minutes after the conclusion of the game.

Meeting & Transportation

• Punctuality: The bus will depart strictly on schedule. If you are not present at the meeting time, the bus will depart at the staff's discretion. No refunds are issued for latecomers.
• Delays: The itinerary schedule is an estimate and subject to change based on traffic conditions. The operator will not compensate for any additional expenses (e.g., taxis, accommodation, or missed onward travel) resulting from late arrivals.
• The final drop-off location may differ slightly from the initial meeting point.
• There are no public restrooms available directly at the meeting point. Please use nearby facilities before arriving.
• Bus Environment: Depending on group size, a mid-sized or compact bus may be used. The vehicle is entirely non-smoking and does not have an onboard toilet. Out of consideration for others, please refrain from reclining your seat.
• Seating: Bus seats are assigned by the operator. In certain logistical situations, you may be seated next to the tour conductor.

Meals & Dietary Restrictions (If Applicable)

• Special dietary accommodations (for allergies or religious reasons) can be arranged for a fee of 2,000 JPY per person. Requests must be submitted at least 10 days prior to departure.

• Meal modifications are not possible for tours serving bento boxes or buffet-style meals. If the facility is ultimately unable to accommodate a paid request, the dietary modification fee will be refunded.

Booking, Changes & Cancellations

• Booking: Walk-ins and on-site payments are not accepted. All bookings must be completed online prior to the reservation cutoff date. Online bookings are paperless; all vouchers and communications will be sent via email.

• Special Requests: Any required special assistance must be entered in the designated request field during booking. The operator reserves the right to decline participation based on safety considerations.

• Name Changes: Transferring a booking to a different participant (name change) after confirmation requires a mandatory administrative fee of 11,000 JPY (tax included).

• Cancellations: If the tour fails to meet the minimum participant requirement or cannot operate due to force majeure, you will be notified of the cancellation at least 3 days prior to departure (13 days for overnight tours).

• Pricing: Tour admission rates may differ from publicly posted facility prices; no price differences will be refunded or additionally charged. Unused inclusions or tour perks are strictly non-refundable.

Additional Information

• Tour Conductor: To comply with labor regulations, the tour conductor will take their mandated break during designated meal times. All scheduled free time is unguided.

• Lost Items: Found items are held for two weeks after the tour concludes. Perishables or items that cannot be safely stored will be disposed of immediately.

• Pets and emotional support animals are not permitted on this tour.

• A final confirmation e-voucher with the exact meeting time, location map, and emergency contact details will be sent to your email. Please present this to the staff on the day of the tour.

• Please arrive at the meeting point at least 15 minutes before the scheduled departure time. The bus will depart strictly on time and cannot wait for latecomers.