• Prohibition of illegal resale If you find a resale of a ticket of TeamLab Planets TOKYO, we will process to invalidate the ticket.

• Tickets are sold every 30 minutes, so please indicate your preferred admission time at the time of booking.

• The 30-minutes slot is an estimate of your admission time, and does not mean the time you will spend inside the exhibition.

• Admission by children under 13 years old is prohibited.Please be sure to enter with your parents. Children (Ages 4-12) alone cannot purchase tickets; they must be purchased together with their parents or guardians.

• All prices include tax.
• Please be aware that you may have to wait 30 to 90 minutes before entering.
• Purchased tickets cannot be canceled or refunded.
• If you are entering with a "junior high/high school student" ticket, present your student ID.
• It is strictly prohibited to resell tickets, and tickets purchased through resale will not be accepted. The facility will not be held responsible for any such cases.

Notes for Visiting Tickets and Admission ・Please arrive at the venue's entrance at the designated date and time printed on your ticket and line up in the admission queue. ・The time printed on your ticket is your entry time, not the duration of your stay inside the museum. ・If you leave the waiting line, please ensure your companion remains in line. If you are visiting alone, please notify a nearby staff member before leaving. ・The waiting area is outdoors. Please take necessary precautions against weather conditions. ・Strollers must be left in the designated area before entering. ・Children under 13 years old cannot enter alone and must be accompanied by a guardian aged 18 or older. ・Some artworks may not be accessible for pregnant visitors due to safety concerns. ・Wheelchair users are welcome; however, certain areas featuring water-based artworks or inaccessible pathways require an alternate route. Visitors must transfer to the museum-provided wheelchairs upon entry (limited availability). These wheelchairs are standard models without fastening devices. ・Canes and prosthetic legs are permitted, and staff will be happy to guide you on the available routes before entry to ensure a smooth experience. ・Re-entry is not permitted after exiting. No refunds will be issued once entry is completed.

About the Museum ・Visitors will be barefoot when experiencing artworks involving water. Please remove your shoes in the locker area. ・Some artworks involve water exposure. Please remove socks and stockings in the locker area. ・Some areas will have water levels reaching up to knee height, even for adults. ・Water-based artworks contain chlorine, adjusted to safe levels. ・Small children should wear clothing they don’t mind getting wet or bring a change of clothes. ・If your clothes get wet (e.g., for small children), staff will ask you to change. For safety reasons, wet clothing is not permitted in the next exhibit. If you do not have a change of clothes, towels will be provided for drying. Please note that this is not a swimming facility. ・Some areas feature reflective floors. If concerned about reflections, rental shorts or loincloths are available. ・Free rental shorts are available upon request in sizes XS to 6L. Please return them after use. ・Certain artworks cannot be experienced in sandals or high heels. Free rental shoes are available. ・Some areas contain bright or dark lighting conditions. ・Parents or guardians must always hold onto their child’s hand for safety. ・An alternative route is available for visitors with disabilities or small children who prefer to skip certain artworks. If needed, please ask staff. ・Baby carriers are permitted inside the exhibition. ・The restrooms have diaper-changing stations. A first-aid room is available for breastfeeding or resting. Please consult a staff member for assistance. ・During peak hours, staff may ask visitors to limit their time in the museum.

Luggage Policy ・The museum contains dark corridors, uneven flooring, and water-based artworks. For safety and hygiene reasons, luggage is not permitted inside the exhibition. If carrying essential items, please consult a staff member. ・Free lockers are available for storage after passing through the entrance gate. o Locker size: Width 23cm × Depth 34cm × Height 37cm ・There is no cloakroom, so luggage exceeding the above size cannot be stored. ・Oversized suitcases will be secured with a wire lock in the stroller parking area.

About “Dusk to Dawn / Moss Garden of Resonating Microcosms - Solidified Light Color, Dusk to Dawn” This artwork remains open in light rain. However, in the case of severe weather, such as typhoons or strong winds, it may be closed.

Other Important Information ・The museum is not responsible for any injuries, losses, damages, or other issues that may occur during your visit. ・For further details on the venue and precautions, please refer to the official website: https://planets.teamlab.art/tokyo/#notice ・The museum is not liable for lost or stolen valuables. ・Photography and interviews may take place without prior notice. If you do not wish to be filmed or photographed, please inform a staff member. ・Due to unforeseen circumstances, some artworks may be unavailable. Your understanding is appreciated.

Visitor Advisory Please take caution if you: ・Have a history of muscle spasms or loss of consciousness due to light stimuli. ・Are extremely sensitive to confined spaces, darkness, or heights. ・Experience palpitations or shortness of breath. ・Are pregnant or may be pregnant. ・Are carrying a child. ・Have concerns about your physical strength or health.

Prohibited Items & Actions ・Entry is prohibited for individuals who are intoxicated or display inappropriate behavior. ・Eating, drinking, and smoking inside the facility are not allowed. ・Dangerous or inappropriate items, as determined by management, are prohibited. ・Re-entry after exiting the museum is not permitted. ・Commercial photography or reporting without prior consent is not allowed. ・No animals, including assistance dogs, are allowed inside the museum.

*Visitors who violate these rules may be asked to leave without a refund, at the discretion of museum management. We appreciate your cooperation and hope you enjoy your visit to teamLab Planets.

★To enter, please show your voucher to the staff at the Information Desk on the participation day.

1. Visitors will be asked to show their ID for age and/or school affiliation.
2. Children younger than 13 years are not allowed to enter unattended.
3. Due to the nature of the exhibition some areas are not accessible by wheelchairs.
4. Re-entry after admission is not permitted.
5. Visitors have to enter barefoot. Some areas have mirroring materials used on the floor. In some areas, water levels can rise up to knee height, even for adults. We recommend you wearing trousers that you can roll up.
6. For safety purposes please never let go of your child's hand.
7. Free lockers are available for small luggage.
8. Not recommended for people with light sensibility.
9. Those wearing a pacemaker cannot be admitted.
10. Being drunk, eating, drinking and smoking inside the exhibition are prohibited.